Hyatt Inclusive Collection has announced a three-month suspension of operations across eight of its Montego Bay resorts, following the devastation caused by Hurricane Melissa last week.
Jamaican Prime Minister Andrew Holness declared the island a “disaster area” after the storm’s impact, which caused widespread disruption across the region.
In an official statement, Irene Prado, Regional Vice President for the English-Speaking Caribbean at Hyatt Inclusive Collection, confirmed that the following properties have halted operations and are not accepting new bookings until early next year:
- Breathless Montego Bay Resort & Spa
- Dreams Rose Hall Resort & Spa
- Hyatt Zilara Rose Hall
- Hyatt Ziva Rose Hall
- Secrets St. James Montego Bay
- Secrets Wild Orchid Montego Bay
- Jewel Grande Montego Bay Resort & Spa
- Zoëtry Montego Bay
“Our immediate priority has been the safety and comfort of guests currently staying at our resorts,” said Prado. “We are conducting detailed assessments to determine the extent of physical damage. At this stage, operations at these properties will remain suspended, and new reservations will not be accepted until 31 January 2026.”
She added that Hyatt remains committed to supporting both affected guests and local communities during Jamaica’s recovery: “We will continue to waive cancellation fees for bookings through 31 January 2026, and guests awaiting departure will not be charged room rates. Any prepaid reservations will be refunded within 10 business days.”
Prado concluded with an apology to guests, saying: “We sincerely regret the disruption caused by this weather event and look forward to welcoming visitors back once normal operations resume.”
Meanwhile, Jamaica’s Minister of Tourism, Edmund Bartlett, confirmed that a task force has been established to restore full tourism operations by mid-December.
According to the UK Foreign, Commonwealth & Development Office (FCDO), Sangster International Airport in Montego Bay has resumed limited commercial flights, while Norman Manley International Airport in Kingston and Ian Fleming International Airport near Ocho Rios have fully reopened.
