We are aware of an incident involving a fire at the Bahia Principe Grand Coba in Cancun, Mexico, which occurred on the evening of 14th May 2025. We understand that you may be concerned if you have an upcoming booking or are currently in resort, so here’s everything you need to know.
What Happened?
A fire broke out in the Premium lobby area of the resort. It was quickly contained and has since been fully extinguished. The fire affected only specific areas:
- The main check-in area (Palapa)
- The Mikado à la carte and buffet restaurants
All other areas of the hotel remain completely unaffected.
What Changes Should Guests Expect?
- Check-in for arrivals today has been temporarily relocated to an alternative lobby within the resort complex.
- Dining services for this evening are being accommodated at the neighbouring Bahia Principe Akumal and Bahia Principe Tulum hotels.
Resort teams are on the ground and ensuring guests continue to receive a smooth and enjoyable experience.
Do I Need to Do Anything?
No action is needed on your part. If you are travelling to the Bahia Principe Grand Coba in the coming days, please be assured that:
- Your holiday is still going ahead as planned
- Any temporary adjustments to services will be managed on-site
- You will be notified directly should any changes to your booking occur
All bookings remain under normal terms and conditions.
In Summary:
- Fire is fully extinguished
- Only specific areas affected
- Resort operations continue as normal with minimal disruption
- You will be contacted directly if your booking is affected
